Meet the team of Umbrella.co.uk

Get to know the people behind your payroll.

Umbrella.co.uk

Who we are

Our Meet the Team section is all about putting names to the friendly voices and helpful emails you receive. Here, you can get to know the people who keep Umbrella.co.uk running smoothly—whether they’re processing your payroll, answering your questions, or finding new ways to support your contracting journey. We’re a mix of payroll pros, customer service stars, and behind-the-scenes problem-solvers, all working together to make your life easier.

Our Agency Team

Our dedicated Agency Team works closely with recruitment agencies across the UK to make payroll simple, smooth, and stress-free for contractors. They’re here to build strong relationships, answer queries quickly, and ensure every contractor is set up and paid without a hitch. With years of industry experience, they understand the pressures agencies face and pride themselves on delivering a reliable, friendly service that makes working with Umbrella.co.uk effortless.

Richard Perch

Senior Account Director

Ashley Andrew

Key Account Manager

James Carpenter

Account Director

Liz Palazzo

Key Account Manager

Ben Pye

Account Director

Ciara Morris

Senior Account Manager

Danny Philbin

Senior Business Development Manager

Lee Jones

Senior Business Development Manager

Lucia Deaville

Senior Account Manager

Sam Weldrake

Key Account Manager

Liam Bradshaw

Senior Business Development Manager

Josh Armin

Senior Account Manager

Dexter Dyer

Sales Director

Helping to make your contracting payroll run smoothly

Our Agency Team is the friendly, knowledgeable link between contractors, agencies, and payroll. From onboarding to payday, they work behind the scenes to keep everything running like clockwork — ensuring payments are accurate, compliant, and always on time.

Our Customer Services Team

Our dedicated Customer Services Team is here to support contractors every step of the way, making sure questions are answered quickly and problems are resolved without stress. From explaining payslips and processing expenses to guiding you through pension and holiday pay queries, they provide clear, friendly, and reliable help whenever you need it. With a wealth of experience and a genuine commitment to great service, the team works hard to ensure every contractor feels supported and valued while working through Umbrella.co.uk.

Dan Bate

Customer Service Manager

Laura Royston

Senior Customer Service Advisor

Rishath Hoque-Rahman

Customer Service Advisor

Paul Cooke

Customer Service Advisor

Oscar Kashemwa

Customer Service Advisor

Nicolas Hartley

Customer Service Advisor

George Shepley

Customer Service Advisor

Here to support you every step of the way

Our Customer Service Team is the first point of contact for contractors, ready to answer questions and resolve queries quickly and clearly. Whether it’s understanding your payslip, checking holiday pay, or guiding you through expenses, they’re here to make sure you always feel supported and confident in your payroll journey.

Our Registration Team

Our dedicated Registration Team is the first point of contact for contractors joining Umbrella.co.uk, making the onboarding process smooth, simple, and stress-free. From guiding you through the initial registration steps to providing clear explanations of how umbrella employment works, they ensure you feel confident and supported from day one.

Andy Lodge

Business Development Executive

Hannah Kilgour

Business Development Executive

Liam Jones

Business Development Executive

Mollie Burgess

Business Development Executive

Cameron Young

Business Development Executive

Jane Thornhill

Sales Manager

A focus on efficiency

With a focus on efficiency, accuracy, and friendly communication, the team makes sure everything is handled quickly and correctly, so you can start your assignment without delay. Their expertise and approachable manner set the tone for a positive experience throughout your contracting journey.

The rest of the team

Behind the scenes at Umbrella.co.uk, we have a wide range of specialists who keep everything running smoothly and ensure we deliver the very best service to contractors and agencies. From our Head of Marketing, who drives our communications and brand forward, to our HR team, who provide vital support for our employees, every role plays an important part in our success. Our Pensions specialists help ensure compliance and clarity around workplace pensions, while other dedicated professionals manage key areas such as compliance, finance, and IT. Together, they form a strong foundation that allows our frontline teams to focus on contractors, confident that the business is supported by a knowledgeable and committed group of experts.

Allison Gallagher

Finance & HR Manager

Sam Stanhope

Head of Marketing

Christel Gosling

Finance Compliance Officer

Support

If you’d like to get in touch with us, we’re available by telephone (Mon–Thurs: 09:00–17:30, Fri: 08:30–17:30), email, or live chat. We recommend using our live chat feature for the fastest and most convenient support — you can speak with our team while continuing with your day-to-day tasks.

Alternatively, please fill out the form below and one of our team members will get back to you.

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