Our story starts back in 2008, with our founders Miles Grady and Nick Holmes realising the growing need for umbrella payroll solutions for freelancers and contractors. Back then, the two-person team called themselves âPaymattersâ and operated out of a small office next to Manchester Airport.
With several bigger players already on the field, Nick and Miles aimed to stand out from the crowd through their focus on providing the best customer service possible. The hiring of a dedicated Customer Services Manager was the catalyst needed to allow the business to grow and expand.
Growth led to the need to find a bigger home, and the business moved up the road to the nearby town of Wilmslow â once home to the great computer scientist Alan Turing. A new office also came with a change of name to Umbrella.co.uk.
As legislations around contracting working evolved, and to help fulfill the wider needs of our contractor workers, our services also expanded to include accountancy solutions in the form of Umbrella Accountants (now CloudAccountant.co.uk.) So, another move was needed, this time literally across the road to our current home at Bollin House.
Weâre now a team of roughly 70 people and in 2023 were grateful to be able to celebrate our 15th year as a business. It was a time to reflect on where we have come from, but most importantly, where we are going. While some things will always remain the same, like our dedication to providing the outstanding customer service and keeping compliance a priority, we decided it was time for a new look to better represent the colourful spectrum of people and industries we represent. So, with a fresh new look, youâre all up to date with where we are today.
We look forward to continuing our story and hope you come along with us.
Take a look at some of the numbers behind what we do…